POOR ADSL LINE - AWAITING REFUND

<p>I have a 10 mb uncapped line, for which I am paying R1000 p m</p> <p>The internet is dropping constantly, I have a variable line between 1 - 6 mhps.</p> <p>I have reported this to Telkom since September 2015. The last technician reported a faulty line, the SSD on the line is 6 (which should be between 10 - 15) and the line and cables should be replaced. </p> <p>This problem has still not been fixed, after phoning Telkom again (and the line dropped again whilst talking to them), I was told that the problem has been resolved and no job number or fault could be detected by the operator. </p> <p>I want a refund for 10 months that I'm paying for a 10 mb line, but not getting it! Furthermore I need this line fixed, this is totally unacceptable!!</p>