YE
Yazeed E

1 reviews | Active since Aug 2015

10 Feb 2016, 21:13

Poor ADSL Lenasia Ext 9 (1.5 Years and counting)

Good Day<br> <br> I have been having issues with my ADSL line for more than 1 and a half year now. I do the tests with the telkom guest account as well as other accounts and different routers connected by LAN cabel and all the results are poor. <br> <br> Todays line stats: Download Sync-1216kbps Upload Sync-512kbps Attenuation-58.5dB Noise Margin-5.7dB<br> Todays line results: Ping-333ms Download Speed-0.22Mbps Upload Speed-0.30Mbps<br> <br> Every time a fault is logged the port is recreated which doesn't work. When technicians come on site the reasons is distance to exchange, poor infrastructure, no DSLAM close, congestion. This has been happening for about 1 and a half year and it seems like its just getting worse. Surely by now something could be done to rectify this issue.<br> <br> This is very frustrating. I am tired of hearing the same excuses. I would like to find out what action Telkom will take to rectify this permanently and by when it will be rectified. <br> <br> Below please find all my refs regarding this issue:<br> SM137412 23/08/2015<br> 1466CRK191115 End Nov 2015<br> SM172561 28/11/2015<br> SM190338 20/01/2016<br> 997CRK030216 03/02/2016<br> 897CRK050216 05/02/2016<br> 202CRK060216 06/02/2016<br> 71BRK060216 Currently open<br> <br> Thank you.

0
Replies (1)
Telkom
Telkom's reply11 Feb 2016, 01:47
Official
Hello yazeb,

We apologize for the inconvenience caused by the delay to resolve your query.

Our Techbical Department is still attending to your query & feedback will follow soon.

Your social media reference number is SM190338.
Regards
William
Telkom Social Media Team