Poor accounting & no care attitude

Hello, I migrated my data package in jan 24, The lady at the telkom office did not load the monthly premium under obligation ie 31.20, When my next invoice arrived it showed a device obligation of 219.10 I paid it full on due date.

I was repeatedly charged 219.20 from feb 24, Many cases was logged with no success.

On Wed 12th jun 24 to follow up on my last case. When I got this sms

Telkom SA: Dear customer, Your case no ***5 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries. Please do not reply to this SMS.

Telkom resolves cases without informing the client, how is this possible. This case was not resolved at all.

On wed 11th jun 24 I spoke to lureo sosiko & I went to the whole process again & he escalated this matter to his superior by the name of gardner who I spoke to previously.

In summary, I was thrown from sales to retentions to accounts with no success previously.

My new case number is ***th jun 24 9.58am.

I hope that lureo sisoko with supervisor Gardner can resolve this matter asap for the last time.

Disspointed customer.