Poor account cancellation process

<p>I mobile device was recently ******. I needed a new device so I visited a telkom store to see what my options are. I asked the consultant to tell me what my cancellation fee would be and what is the process. She said she can't assist with cancellation and it has to be done telephonically ( which I later discovered she had **** after speaking to someone else in the store who help me with the cancellation ). In any case I ignored that as I more concerned about the total cancellation fee, I really wanted to know what my fee would be as I saw a package and device I was interested in at a different cellphone store. The store insisted they cannot assist with the amount and refered me to the billing department (call centre). Call the call centre they too cannot give me an amount or an indication as to how much I would end up paying. I find it hard to believe and extremely *********** that people at a companies billing department cannot assist with at least an estimate of what I'm expected to pay. So people have no choice but to go into this blindly? Anyway second problem I have now is that I'm forced to start a contract at a different service provider with a new number ( a number I'd held onto for 11 years) because telkom will only cancel in one month, which is way to long for me to be with out a cellphone. Now I have a new number but I can't retrieve my apple profile or WhatsApp because all my verification codes have to be sent to the number that's "still in use" by telkom. Which means I have to wait a month anyway. Is there no way that I can have that number canceled so I can sort out my device? Please assist</p>