Poor
I had a very unpleasant experience with Telkom mobile experience since Monday. I have attempted to call customer services as well as upgrades without luck. I have sent facebook and twitter messages without response. A gentleman by the name Tshepo Ntsane discontinued my chat whilst I was still typing, thou he took minuets to respond to my chats. I have a contract with Telkom that due for an upgrade in July, all I wanted to know was that is will it be possible if I can upgrade now and pay a settlement or any payable penalties. Tshepo kept on saying “you can’t just upgrade anytime” he treated me like I dint know what I was talking about and he then switch off the chat. Is this how you treat your long standing customers? I mean I have been with you guys for over four years. When I call your upgrades I don’t get speak to an agent as your IVR automatically disconnect the call after I have pinned my number that’s is not due for an upgrade yet. Can someone get back to me and advise if the above is possible or not, if it is what are the costs involved as I am upgrading a contract that is not yet due. Your sales and customer services confirmed it is possible Thank you
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
09 May 2018, 14:44Good Day
Thank you for allowing us the opportunity to assist further on your query.
An agent will be assigned to assist on this query. Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply09 May 2018, 14:44
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
An agent will be assigned to assist on this query. Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
's updateReviewer Update
09 May 2018, 16:19Hi Tumelo, so you guys only respond to hellopeter afrter weeks?
Number ********** 384 id ********** 433082
's update09 May 2018, 16:19
Reviewer Update
Hi Tumelo, so you guys only respond to hellopeter afrter weeks?
Number ********** 384 id ********** 433082