****r service experienced. inconvenience

im getting so irritated by this. i was called by a telkom salesman to upgrade my wifi contract 2 weeks ago. i agreed. few days later i got my parcel. and same day my old router was cancelled or stopped (when i got home itbwas ko longer working or could not connect) . now it has been a week that i have been trying to call telkom and even visited the branch to get the new 1 activated. a week later no one knows what to do to get it activated. the nearest store to mee will not help instead they refered me back to the customer careline to call from my phone. im super irritated why this new wifi is still not active and yet the old 1 has been closed. and everytime i call it looks like thered no record of previous calls i made. 1 of the days last week i was told someone will get back to me of which they never did. today ibwas told an email woukd be sent through to get yhe activation done, i must was 48hours. a week later i am still tild to wait another 2 days???? that is insane. my business and studies rely on this.