Pooooor service

I AM DIGUSTED BY TELKOM'S SERVICE, I WENT TO A TELKOM STORES IN ALBERTON , FOR AN UPGRADE I WAS TOLD I HAVE TO PAY MONEY BECAUSE I WAS DUE FOR UPGRADE IN TWO MONTHS I PAID THE MONEY AND I WANTED TO TAKE HUAWEI P8 LITE I WAS TOLD I DON'T HAVE TO TAKE A NEW CONTRACT, THE PHONE TOOK ITS TIME I WENT TO THE STORE AND CANCELLED THE ORDER AND TOOK A HUAWEI P SMART I WAS TOLD THE ORDER MUST BE CANCELLED FIRST SO I HAVE TO TAKE A NEW CONTRACT WHICH WILL LINKED TO MY OLD CONTRACT AFTER THE ORDER IS SIGNED, ONLY TO FIND OUT THAT THAT WAS NOT THE CASE, AFTER SOMETIME I CAME TO THE STORE TO FIND OUT IF THE CONTRACT WAS CANCELLED BECAUSE I WANTED TO UPGRADE WITH THE TABLET THE SALES GUY WHO WAS HELPING COULD NOT PROCESS THE DEAL BECAUSE THE CONTRACT WAS NOT CANCELLED AND THE REQUEST WAS DONE TWO WEEKS AGO, HE MADE A NEW REQUEST TO CANCEL THE CONTRACT EVEN TODAY I CAN'T GET MY TABLET BECAUSE THE CONTRACT IS NOT CANCELLED I AM APPALLED AT THIS POOR SERVICE FROM TELKOM, I AM GOING TO TAKE THIS MATTER WITH MR MASEKO TO FIND IF THIS IS THE SERVICE WE MUST GET FROM TELKOM