Pooooooor Service

So I bought airtime using a CAPITEC cellphone App in Feb for R300.00 which I did not get and in May after I wrote a review about Capitec, that's when they told me that Telkom took money from my account and I need to contact Telkom to credit me my airtime.

So I called Telkom after I was turned back from one of the branch and told that I need to sort it out with my bank cause I used a bank app. I called and the lady asked for a POP and ID and I sent them to her. two days without a respond and I asked for the progress of the case and she escalated the case to Nicole the Manager, which asked for my bank statement the following day and when I ask for an update after two weeks then she asked for my number and when you send the she do not respond.

I am not sure when I am going to get a respond from her and want my money to be refunded back to my bank account. I need to by DATA as I was working from home.