Pooooooor Service!!!!!

Must be the worst experience i have had with telkom! I Upgraded from a 4mbps ADSL line to a lockdown promotion package for 10mbps and it was suppose to be 499 for the first six months and thereafter 599. but ever since the package started i've been billed at the normal price for a 10Mbps ADSL line, i've been fighting with Telkom's billing and sales department for more than 2Months to be exact, They also cancelled my debit order because they were not deducting on the specified dates set, so now I'm not paying because they still owe me money but i still need their service! I'm stuck between a rock and a hard place and the customer service is so poor i really dont have the time and energy to fight with them anymore.