POOOOOOOOR!!!!!!!!!!!!!!

On the 5th of November 2018 my debit order could not be collected because there was not enough funds left in my bankaccount, i then made an eft on the 8th of November. I did call and inform i made payment and they told me it wil take 5 days to reflect on their side. The 28th of November when my salary was paid in my account they took the amount again. because there was 2 payments made in Novemeber the one via eft and the other debit order, the last amount had to allocated to Decembers payment. Then the 5th of December they tried taking the debit order again. Then January came and they did not take the payment at all , i phoned asking what the problem was and my account has been suspended. They said i had to make a payment of R1000.00 for my account to be activated again and could not explain why they did not take the debit order. Then when i got my salary the end of January they took an amount of R996.54. in the meanwhile they keep on trying to deduct money from my account and sending me messages that i am going to be handed over to attorneys. I have called numerous times to be honest i thing over 9 times to resolve my problem and also went to the Vanderbijlpark Vaal Mall branch were i was in line for over an hour with a one year old baby , and when i got infront the lady informed me she could not assist me. They do have the ticket counter infront and when you pull your ticket number for the queue you must choose from option to state what are you in line for. Why do they have the option for account faults if they can not assist you in store. in the meanwile i have been phoning like i stated above, the 8th of February i phoned speaking to a lady that gave me a bit hope and i thought she will sort the problem out like she said over the phone, she was the first person to pick up that the debit order they took on the 28th of November was not allocated . She said she will email her manager and well it looks like she did not do that , because the on the 21st of February i had to phone again because i received an sms saying my account will be suspended. I spoke to Justin and explained to him he also said he will email the manager, i then asked to cc me in the mail and he then forwarded me the mail because it was already sent from his side. HE SAID IT WILL TAKE BETWEEN 5- 24 HOURS TO RESOLVE THE PROBLEM. THE NEXT DAY MY LINE WAS CUT SO THEN I PHONED AGAIN , THE LADY I SPOKE TO SAID SHE COULD SEE I DO NOT OWE ANY FUNDS, BUT THE BIG PROBLEM WAS MY ACCOUNT IS STILL BLOCKED. I PHONED AGAIN TODAY THE LADY SAID EXACTLY THE SAME BUT IT WAS NOT YET CORRECTED AT THE DEPARTMENT TO UNBLOCK MY ACCOUNT. My question is why must i now still wait for anyting between 24-48 hours before my account can be activated again. if this problem should have been resolved days ago when they picked up the problem? i am so disappointed with TELKOM and will never in my life suggest this service provider to anyone. pathetic service and no communication between the people to help and resolve problems. I work with client everyday of my life and never have i ever provided such poor service you always try to make your client happy so they will come back to you. i can tell you know once this contact is paid telkom will never see or hear from me again. I want my line to be activated ASAP how on earth can they take 11 working week days to resolve the problem.