Polite yet ***********: 2months and no answers to my 2 ??( Imp**** warranty and credit my account)

<p>I must say your past 9 0r 10 replies were all very polite...and you dishing out reference numbers like crazy for the same query....but I'm getting absolutely no answers to my questions for the past 2 months ... DO YOU READ THE QUESTIONS and most INPORTANTLY: DO YOU FOLLOW UP WITH THE "RELEVANT DEPARTMENT" IF THEY ASSISTED THE CUSTOMER YET?</p> <p> </p> <p>I know you going to give me another polite reply (and a new reference number), but no answer to my 2 main issues: My new device became defective within the imp**** warranty period and baesed on the latent defect my choice is a replacement; and are you going to credit my acoount please?</p> <p> </p> <p>..BUT LET Me Help you with you standard reply:</p> <p>Thank you for making contact with us.</p> <p>Please be assured that this matter has been escalated to the relevant department and feedback will follow.</p> <p>Your reference number is AI ********** </p> <p><br /> We apologise for any inconvenience caused.</p> <p>Kind regards</p> <p>Yazied/Launa/and the rest of the team </p> <p> </p>