Policy not cancelled as per request

I have sent cancellation requests since 10 January 2016 to cancel my mobile contract ***) however I have still not received confirmation of this cancellation despite my emails being acknowledged several times. Sifiso advised to send the documents through to which I did (cancellation form, ID and marriage certificate). it turned out to be the wrong email address, Sifiso advised that the I must send the forms to him and he will forward to the right address. When I followed up with him, another agent Valentia Suselo said that she is not sure why I was advised that I should send the form to him as they are not allowed to send on a customers behalf and nothing was done about this. I then emailed to the email addresses that I was given by another agent to which acknowledgement was received. With no reply a month later, I sent the cancellation request again and to date no response despite follows ups thereafter and Telkom Mobile is still deducting from my account. I am terribly disappointed at this service as the price even increased and I sent a cancellation request before this was due and yet I have been paying for this which I cannot afford any longer. <br>