Policy Cancelled Incorrectly

I have been trying to cancel my LTE contract with Telkom since June. All I wanted was for the contract to run until the 24 months are up and not renew the contract. When a consultant ( Precious ) called me on Tuesday she said that I had renewed the contract but she cant tell me how it was done, it just shows that 0 months have passed which tells her its a new contract. She told me she will speak to her manager and call me back. a few minutes later I just get a message to say that the contract has been cancelled.

I called in to follow up on the message I received and spoke to Queen Msani. She listened and understood what I wanted but was not able to assist as Precious has closed the inquiry.

Now Im sitting without and internet and being told that I will be charged for 2 month and have to pay a cancellation fee.

I need to get this resolved and my internet up and running until the actual expiry date which I was told by Queen is the 12/9/19.