Pole down for over a month - no service!

<p>We reported that our telephone pole was leaning over three months ago. No response, in spite of numerous escalations. We reported that the pole had FALLEN OVER a month ago. No response, in spite of numerous escalations (all the call centre staff can do is 'escalate the issue'...which appears to be meaningless. The line has been lying across the road for a month and the line (telephone and ADSL) have stopped worked. As both my husband and myself do a great deal of work from home, this is causing us a great deal of frustration (not to mention money spent on mobile data). The only thing that does arrive on time and without exception is our telephone bill - Telkom don't mind charging for the service they don't deliver!</p>