Pointless Online application

Why do you offer an online application for broadband if there is no response? <br> <br> I app**** and received an SMS (7Jan) stating that the application for a broadband line has been approved, but no contact from an agent. I then called the number provided on the website and was told that there is no record of any application being processed AND your call center operator explained that there is little chance there ever will be. <br> <br> I have to go to a telkom store to apply for a line. <br> <br> SO WHY HAVE AN ONLINE APPLICATION??<br> <br> I appreciate you do not really care about customers or delivering any services, unfortunately it seems I have to apply for a broadband line from Telkom and in the absence of any other options, just process the already approved application so I can get on with my life. <br> <br>