Pointless chat service.

Saw a good Telkom Mobile deal, and thought I would sign up.<br> <br> Go to the Telkom Website (with no online sign-up functionality visible). Then I try to use the Live Chat to talk to a Sales Agent, and ask them to send me the application forms.<br> <br> Agent had no interest in helping me, said I must call the 10213 Sales Line.<br> <br> It is just typical of Telkom to employ a live person, and probably spend millions in development costs for a live chat service, which is then just completely wasted.<br> <br> I wonder how turning away sales and giving potential client the runaround is helping Telkom's turnaround strategy.