Pointless call center if they can't open my profile!

Telkom clearly does not want my hard earned money!

Multiple times I have called the callcenter to upgrade my adsl line to the maximum speed available in my area. Every time I call I am told I am on a 'new' system (even though I have been on this 'new' system for years) and they cannot access my profile nor can they upgrade my line. Instead they can only email my request to another department and they SHOULD process the request.

Well it's been months and multiple calls to request and upgrade and not a single person in this so called 'new' department know how to pick up a phone and call a client back.

News flash Telkom, calling a system that has been in use for a few years "NEW" does not give you the reason to not bother updating your call centers. How about installing a phone in this special department so they can answer callcenter calls?

If you don't want my money then as soon as the fiber lines that are currently being installed are done I am sure another company will gladly take ALL of the money, I'll gladly cancel my adsl and landline for someone who wants it.

Catch a wake up.