Pls Telkom

Its been 2 months now since i ordered an adsl 10mb line, we have been to telkom in kolonade 3 or 4 times because we didn"t have "all the papers required" and even calling telkom felt like we might get this done. But nope, we called telkom again 2 days later and apperantly they then didn't have the papers or even my order. Another few days later we finally got them to arrange a date for installment. The best service so far was from the technician being able to come a day early to install. This however does not make up for weeks of calling trying to get my telkomsa.com username and password details. Addotionally i have been notified that i will be billed from 22nd on a service that i have yet to recieve. So here i sit with my telkom router 10 adsl line completely useless because my "TIN" is not activated as per the technician. And also on my telkom profile my account has still not been linked. And after today being 2 hours on the phone with 8 diffirent people today( excluding those of the previous days calls) and apparently my refrence numbers do not even exist that they have smsed me twice, its been such a mission to get the line that we even somehow got it right to received 2 diffirent refrenence numbers and also 2 diffirent telkom service numbers. A deposit of R700 was also demanded and paid in full.

So its 2 months later with a webless line that i will be billed on that i can only look at.

Ref numbers: ********** 19B and ********** 95A.

This needs to be resolved asap, i can not understand how such a simple task on telkoms side is costing me time, effort and money.

And lastly How can a tecnician install a line without a telkom internet number (TIN) being activated and also the details needed to gain access to the internet, also i will not be paying "pro rate" anything since the 22nd of March since its not even usable at all to date. 3/10 for telkom. Points scored by the technician coming a day earlier than arranged and telkom services actually answering the phone. Please now urgently advise me as to when this will be resolved or alternativly advise me as to a diffrent service provider.

Thanks in advance!!