pls see the review and help me

Telkom have been overcharging me since Dec 2020 up until now.

I have a contract for wifi mbps 10 - uncapped homelite promo for R499.00 per month only, plus the contract says 3 months is free . I sent them the contract and the 2 statement showing unauthorised charges on my account , and requesting them to investigate and credit my account, but no one is phoning me telling me what is happening.

December statement they charged me 2066.00 February statement they charged me 1866.00

and my monthly premium for uncapped wifi is only R499.00

I am worried that if they do not resolve this, they might cut off the service / wife bcos I refuse to pay what I know im not supposed to be paying, and that would affect my kids schooling as they depend on the wife to do schooling, due to covid 19 affecting schooling attendance.

also, I need this resolved as I cannot keep spending my time contacting them and going to their branch to stand in long queues and at the end of the day , not even get helped.

as per the e-mail sent to Telkom today :

I have not received any response since I logged a complant with you on the 13 Feb 2021.

My contract with TELKOM as per the attached is for :

Wifi fibre , unlimited homelite promo – 10mbs ( note: for residence NOT business ) Monthly premium = R499.00 pm only 3 months free My landline concerned is ***

So, the other 2 devices or charges showing on my statement , I do not know where you got them from. Clearly you have overcharged me on December statement ( R2065.80 ) , you need to credit my account.

You also overcharged me in the February statement ( 1855.91) , you need to credit my account on this one too.

I need this resolved once and for all ASAP. I cannot keep being overcharged like this. Clearly there is a mistake on your side that is why you are billing me for things I do not know.

Shirley Vuso *** acc no. 340 232 348 id no. ***080