Pls refund my money for line tht cant be installed

This has been going on since May last year. Long story short... I app**** for a prepaid line. Made payment as requested. Then I was told no lines available. Will be installed once lines become available in my area. From then till now, I'm still waiting. It was so easier to accept my money. Can't it be easier to refund me as well? Can someone please just refund my money as I no longer require the line anyway. <br> Thank you.<br> <br> I logged the initial complaint on Hellopeter in June last year. Subject = \Paid for Prepaid line. Cant Provide. Refund Delay.""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;696033;499;18;2;0;1;0;0;2;15/03/19 14:55;206;NULL;15/03/18 13:23;15/03/18 11:29;WHERES MY PARCEL;;;;WHERE IS MY PARCEL WITH TRACKING NUMBER: RR***KR,<br> IT LANDED IN SOUTH AFRICA ON THE 18/02/2015 (THATS ALREADY A MONTH SINCE IT HAS LANDED!!!!!!), AND HAS NO SOUTH AFRICAN TRACKING NUMBER, WHY IS THERE NO LOCAL TRACKING FOR IT.?<br> <br> AND WHY ARE THE PARCELS NOT BEING DELIVERED TO THE POST OFFICES??? I HAVE PARCELS THAT HAVE BEEN IN TRANSIT FOR 4DAYS NOW, TSHWANE HUB IS LIKE 15MINS DRIVE TO GARSFONTEIN POST OFFICE. ARE YOU TAKING THE GARDEN ROUTE TO MY POST OFFICE.??????<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;696636;698182;18;2;0;1;0;0;2;15/03/18 17:58;206;NULL;15/01/18 16:25;15/03/18 14:32;i am tired of Avon and their Deliveries;9,11E+12;;***;In january i ordered an Umbrella which was R119, and actually gave the Agent the money already and till today i have not received the umbrella, Agent says Avon is still waiting on them what is the point of Advertising if the stuff is never there done with supporting Avon;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;358480;949;16;2;0;1;0;0;2;15/03/18 21:41;206;NULL;15/03/18 20:01;15/03/18 18:15;Billed for services that was offered for free;***;Marcel/Gift;***;I was offered a tablet through Elite Mobile for R89/month. This the first time ever I purchased something over the phone, but have learnt my lesson and will never do this again. During this conversation I was offered additional services which I declined at the time. About week after receiving the tablet I was called by someone now offering me add on services for free. During the conversation I did ask are you sure this free. To my shock I saw that R299 was deducted from my bank account for 8 of these add-on services. <br> <br> After a few enquiries and waiting for them to study the tapes I was today informed that I wont get a refund of the R299, as the tapes reveal that these services where not offered for free and that I agreed on the tape to all terms and conditions. I have no leg to stand on should I go to court. This is very strange that a recorded conversation can change to suite them. I insisted that he repeat the 8 services that where cancelled and asked if the conversation was recorded. Will keep you up to date on the outcome of these cancelled services. How can Vodacom associate themselves with a company like this ?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;825351;33;1;2;0;1;0;0;2;15/03/19 8:20;206;NULL;15/03/19 6:31;15/03/19 4:54;NGO's bank account is STILL FROZEN;7,91E+12;FNB;***;Despite the fact that our organisation has supp**** all documents required by FNB our account still remains frozen. After supplying all relevant documents I phoned the call center several times and sent several emails asking when FNB intends on lifting the hold on our account. They did not respond, rendering us powerless in this situation. As an organisation we can no longer function like this. If the situation is not resolved, and our account is not active in the next 48 hours we will need to take some form of reasonable action to ensure we get the services we pay for. This situation has had a bad effect on our creditors, staff and the vulnerable communities we service and should not be taken lightly. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;545730;720643;14;5;0;1;0;0;5;15/03/19 15:42;206;NULL;15/03/18 14:09;15/03/19 12:16;Excellent service from American Swiss;7,50E+12;Buhle;;Good day,<br> <br> I received excellent service from Buhle(Beauty) working at American Swiss Mall @ Reds.<br> <br> I had issues with a TFG voucher for almost 2 months. <br> <br> She made calls to try and sort it out and let me know the moment the voucher was sorted.<br> <br> Buhle, thanks for your assistance and continued friendliness, especially at the time I started getting frustrated with the situation.<br> <br> Marelize;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;122217;357;16;2;0;1;0;0;2;15/03/23 15:23;206;NULL;15/03/23 13:52;15/03/23 11:57;Banking details not changed;NM119859 / NM110196 / N***;Moeriedah;***;Emailed a letter stating our three corporate account numbers as well as requesting that the banking details be changed to our other account. This was done on 3 Feb 2015 to [Email Removed]<br> Received an email from Moeriedah on 5 Feb 2015 saying our request was processed. Yet, 1 March they still debited our old account which now had insufficient funds and continued to cut our three accounts because of non payment. Trying to call the call centre is a joke so I've given up. How can they confirm banking details are changed but they aren't? Who is now responsible for the bank charges for the bounced debit orders?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;831221;357;16;2;0;1;0;0;2;15/03/23 15:39;206;NULL;15/01/21 13:56;15/03/23 12:13;Vodacom account;7,40E+12;;***;I made payments on my account with the wrong reffrence no. The payments have been made since 15 Jan 2015. The problem was discovered on the 20th Jan, when we fax and emailed the proof of payments to vodacom. Phone call after phone call trying to get the money allocated to my account. My account is now suspended and handed over to debt recovery, while vodacom actually owes me money. I am not getting anywhere with there unhelpfull customer care line who's only response is to have me fax/mail proof of payment to them and wait 15 working days. I have been to the vodacom store in Jeffreysbay who faxed it thru aswell, but according to them could not do more than that due to not having enough staff?? Pls can you help me;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;782581;357;16;2;0;1;0;0;2;15/03/25 13:09;206;NULL;15/03/11 11:32;15/03/25 9:43;Samsung Galaxy Core Prime Faulty;6,40E+12;Online Store;***;I did an upgrade and was delivered the Samsung Galaxy Core Prime, what a piece of Junk it didn't work at all I reported it on the 11/03/2015 and was told it is in hand I did say that I didn't want the same model again. I heard nothing I again phoned on the 18/03/2015 and was sent the reference S3-8ZB1F-F4OQB, I again said I didn't want the same device. On the 25/03/2015 the same device was delivered .;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;****40;624;4;2;0;1;0;0;2;15/03/26 11:51;206;NULL;15/03/26 10:10;15/03/26 8:25;Refusal to provide good customer care;9,00E+12;Technician and staff;***;I have recently gone into the Samsung Store in Sandton city. I have dropped my S4 and have been needing to get it fixed. I have visited the store 3 times now and all 3 times the service is unacceptable. the first instance I was not greeted by staff and waited for 10 minutes while everyone looked at me until I was assisted. the second time I waited 30 minutes for the technician as he was apparently on his way back. when he arrived I was told stock is not available for my phone to be fixed as they are waiting. this is ok, however they have told me I should call them to find out when the spares are ready in their store. Should they not follow up with me and contact me to let me know the spares are available? So the third time I get to the store and get told sorry there is still no stock and I must still keep calling until the spares arrive. he has no idea when this will be. this is pathetic customer service as he should be following up on spares, he should be contacting me to tell me when the spares arrive. I find this very unprofessional and would not expect this from such a well known and supposedly successful brand. With the release of the S6 im second guessing purchasing it.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;617840;28;1;2;0;1;0;0;2;15/03/27 16:00;206;NULL;15/03/27 14:28;15/03/27 12:34;Unit Trust account not activated;8,00E+12;;;I signed up for a Unit Trust investment on 7 March 2015. The online banking site informed me it would take 48 hours for the account to be active.<br> <br> It is now 27 March, and it is still not active. I have sent 3 messages via the online banking messaging service, and have received zero response via sms, phone, email, etc.<br> <br> This is a very poor show from Absa.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;270645;23;1;2;0;1;0;0;2;15/03/31 17:05;206;5;15/03/28 15:32;15/03/28 13:39;FICA again?;8,91E+12;;;Standard Bank has been harassing me to FICA my account, this is after I opened an account a year ago and had it FICA'ed then already.<br> <br> Now my account is frozen because Standard Bank wants to waste my time due to their *********** record-keeping.<br> <br> I would like an explanation from Standard Bank as I'm not going to spend over an hour in the branch to do something I have already done.<br> <br> I warn anyone to stay away from Standard Bank, after having issues for months with paying back a student loan now they go and do this?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;738520;793962;16;2;0;1;0;0;2;15/03/30 11:09;206;NULL;15/03/30 9:40;15/03/30 7:43;WAKE UP TELKOM;6,40E+11;Everyone;***;Dear Telkom,<br> <br> You advertise and have telesales persons to phone your clients and offer specials...Once us clients agree on an upgrade or other service you offer the service drop dead and there are no response what so ever! I have upgraded my line due to an operator that phoned me and offer the offer which i accepted to be upgraded. Its now nearly 2 months since you said that my goods will be delivered within 2 days?? Let me correct your 2days=2months! This is absolutely pathetic!! and you expect me to pay you each month?<br> <br> GET YOUR ACT AND SERVICE TOGETHER!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;511292;55;14;5;0;1;0;0;5;15/03/30 11:58;206;NULL;15/03/30 10:29;15/03/30 8:32;Misunderstanding..;9,01E+12;Nikita;***;I would like to sincerely apologize to a lady named Nikita whom works for Edgar's regarding my complaint launched recently. After listening to the call, I realize that the information provided to me by my own brother - in law was false and misleading. Nikita did everything correct on that call and did not disclose any personal information. Being in the call Centre industry myself, I am disappointed in myself for rushing and making an hasty decision. I really am sorry Nikita for any inconvenience or stress caused to you and I do hope that you will forgive me. You did a brilliant job and keep up the good work. Mistakes happen, this was one of them, I am human and I am very sorry. Take care and god bless.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;834159;760681;37;2;0;1;0;0;2;15/03/30 15:02;206;NULL;15/03/30 13:29;15/03/30 11:36;HARRASSMENT;2,78E+14;;***;I was contacted,never did I dispute the amount or that I WOULD NOT pay,in a space of not even 10 days<br> I was inundated with emails and sms,i sent an email to find out the settlement amount, 3 weeks later<br> I am still waiting, I am pretty much sure that my debt has prescribed already,but that would obviously be non of their business.... PATHETIC SERVICE!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;829782;747515;9;5;0;1;0;0;5;15/03/31 10:16;206;NULL;15/03/31 8:29;15/03/31 6:50;Prompt Response;9,20E+12;Lizelle Aver;***;Thank u to 24 Hour Mobility's Consultant, Lizelle Aver, I claimed for my lost cellphone last week, and she approved my claim in less than 24hrs :-). This was my second time claiming from my insurance, and the first time the service wasnt good, so Thank u Lizelle for the Great service. :-);;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;835038;700685;38;2;1;1;5;3;5;15/04/02 11:03;206;1;15/04/01 9:25;15/04/01 7:37;WORST CALL CENTRE EVER;***;;***;I had an account and billing query and was on hold for 45 minutes listening to an automated recording message. The problem is still unresolved and the call centre is a disgrace. The poorest customer service from one of the biggest Internet providers in the country.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;792409;167;23;2;0;1;0;0;2;15/04/01 12:29;206;NULL;15/04/01 10:37;15/04/01 9:03;90min to respond to triggered alarm;na;No idea! Nobody wants to own up!;***;Hi All! My neighbours have had consistent complaints about ADT's unprofessionalism and all round tardiness. They take a total of an hour to pitch up at my doorstep after my alarm triggered. I mean, I would be 20kms away at work. I'd rush home, sit in traffic get home and I still make it to my place before them! ***??!!<br> <br> Last Thursday I test my alarm system. I get the call and I'm informed a car will be sent. 90min exactly they turn up. Day2...the next day. I get home, took too long to get to the keypad alarms triggers (13:45). I get the call immediately to say a car is on it's way. They get to my place at 15:40. If it was a break in my house would have been empty by now<br> <br> I'm not even interested in what they have to say at this point.Their service is just utter sh*t! <br> <br> In my area a company called Secupro is contracted to ADT to watch our particular area. I questioned the secupro guard. He informed me that ADT takes too long to dispatch them...when I question ADT they say Secupro takes too long to respond to the call.<br> <br> Whose passing the buck?<br> <br> Needless to say, I'm not renewing my contract<br> <br> ATT ADT: Don't waste my time with a call if you are unable to resolve this.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;835198;269;14;2;0;1;0;0;2;15/04/01 14:25;206;NULL;15/03/26 12:26;15/04/01 10:59;they did not want to assemble;655097-01;branch manager;***;i bought a dinning room suite at East Gate Mall, i wanted it to be delivered at my home in Newcastle, when i bought it they assured me it will be assembled. so they delivered but they didnt assemble, i was calling East Gate branch and Newcastle branch. the manager at Newcastle told me they will not assemble coz they were told by head office not too..! she was so rude to me it was like i was using her money to buy the suite! when i called again she told me i didnt buy it at their Branch so she doesnt understand why im making my problems hers.. she was so unhelpfull and very angry she did not want to help me at all, but becoz i spoke to someone at head office she was forced to and she had a bad attitude. so the people went to assemble but they found a problem with one chair so they took the chair back. i called today and they told me i must wait. the only person that was helpfull was the supervisor at the Newcastle brance, but the Manager was the rudest person in that shop;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;834841;802228;9;5;0;1;0;0;5;15/04/02 16:28;206;NULL;15/04/02 14:54;15/04/02 13:02;King Price Affordable with brilliant service;KP***;Amanda Erasmus;***;Tx King Price - my latest edition vehicle insured for R340000 at ONLY R513. Amazing!<br> Best of all the service from Amanda Erasmus - She pro actively picked up anomalies on my account and took the time to investigate, called me back with recommendations and sorted it out hassle free. <br> King size service TX. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;432214;893260;16;2;0;1;0;0;2;15/04/22 14:46;206;NULL;15/04/05 12:01;15/04/05 11:20;No feedback from supplier,only accounts;A***;;***;I have paid an early termination fee plus the monthly account end of January but I still recieve accounts and threads from Mtn that i will be registered by the Credit Bureau. I have contacted Mtn on numerous occasions.The last time I phoned the call was terminated after I've been put on hold for 23Min:11sec and I am still waiting for a reply on my email to [Email Removed] dated 23/02/2015 (16:20pm).I have all my correspondence with Mtn in this regard.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;836402;188;16;2;0;1;0;0;2;15/04/07 9:08;206;NULL;15/04/07 7:25;15/04/07 5:42;CELL C AGAIN NOT DOING THEIR JOB;7,31E+12;accounts;***;Good day<br> Now I had enough - I changed my banking details with cell c round about 2 months ago - the call agent said that February it will go off my bank account still on the 28th but in March ir will go of on the 23rd ( my paydate ).<br> SO ... on the 4th of April ( easter weekend ) I get a call from a VERY RUDE black male telling my cell c didnt receive my payment - so I said this cant be so this RUDE MR tell me maybe there wasnt any mony in my account ... well I received an sms the 22/03/2015 @23h24 . So according to Mr Know it all the \ debit order\"" went off @ 04h45 - so in between this times I got up and draw out my whole salery ??? BULLLSSS>>> Somebody ****** up with my debit order - so as soon as I put my phone down my service was cut - NICE -NO CELL PHONE No open banks . I need this to be sorted TODAY. i WILL PAY THAT PAYMENT I'm behind but its not MY fault - I'll pay month end BUT need my phone re-conected-because its not MY fault... awaiting feedback"""