JP
John P

1 reviews | Active since Apr 2011

12 Aug 2015, 16:52

PLS CLOSE MY ACCOUNT!!!

I requested that all services be cancelled at the end of July. I even phoned towards the end of July and asked whether or not ALL services have been cancelled (after waiting for 20 minutes as is always the case with the call centre). I was ASSURED that I would receive my last invoice in August. <br> <br> NOW...<br> <br> Thank you for coming, here is an invoices with only the data cancelled but the line and DSL happily charged at the normal rate. <br> <br> PLEASE HELP ME! This is pathetic. Go listen to the calls and provide me with feedback. It can't be that difficult to cancel your line.<br>

0
Replies (1)
Telkom
Telkom's reply12 Aug 2015, 18:04
Official
Hello qualdog,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM133898.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media