Pls assist to allocate my payment

<p>Hi</p> <p> </p> <p>Please can someone assist me to allocate my payment to my account, i have furnished Telkom with a proof of payment more than 6 times (all emails on record) if this is not possible, kindly refund the payment made.</p> <p> </p> <p>i am sitting with a suspended line for more than a month (still being charged as normal) yet payment has been made and communicated</p> <p> </p> <p>ASSISTANCE IS HIGHLY APPRECIATED!</p>