Please wake up Telkom

Dear Telkom, as per an sms and a voice message when I phone to your customer service, there is a general fault in our area. When I reported our phone as a problem, I was told bluntly by a lady that it is my tough luck, cables will not be repaired I need to go wireless which I have an antenna at my home to proof that this is not an option. Phoning again, another lady disputes the never repair statement, but no idea if and when it will be sorted out. Phoning sales, I am given very expensive alternatives and refused to receive a mail on the options, go to the internet and read it, the same internet that is down? In the mean time we are paying rental for a non-existing service and we have no options! It stinks!