Please upgrade my line

Dear Telkom,<br> <br> For more than two weeks I have been asking for you to upgrade my 4Meg line to 10Meg. Now you have changed it on your billing system, but I am still getting 4Meg. I have visited your shops a number of times. Begging for it to be fixed. Even told that maybe i should just stay on 4Meg. i want 10Meg! I am being charged for 10Meg. My exchange states that I can get up to 11Meg. I am getting no feedback except your survey asking if I am happy with the service! NO I AM NOT! I WANT WHAT I AM NOW BEING BILLED FOR! TELLING ME THAT IT IS FIXED DOES NOT FIX IT! TECHNICIANS PHONING TO SAY THEY ARE LOOKING AT IT DOES NOT FIX IT. I AM NEVER GETTING FEEDBACK AFTERWARD! NOTHING IS CHANGING!! WHY DONT YOU WANT TO GIVE ME WHAT YOUR ARE CHARGING ME FOR AND WHAT I REQUESTED? IT IS AVAILABLE! DONT YOU CARE? PLEASE HELP ME!!!! I WANT TO PAY MORE PER MONTH FOR A FASTER SERVICE! BUT THEN GIVE ME THE SERVICE PLEASE!!!!