PLEASE UNSUSPEND MY CONTRACT

Item: Telkom
Rating: 1
Author: Anathi L

I have been phoning your call centre to unsuspend my contract. I have been waiting. I haven't gotten any response. All the call centre agents have been telling me I'd get assistance within 24 hours! No assistance up to now. The number in question is ********** 211. I can't connect to my wifi anymore. NO, this is not acceptable! Your assistance will be highly appreaciated.

Helpful (0)

Replies (3)

Telkom's replyOfficial

15 Feb 2017, 10:12

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom's reply15 Feb 2017, 10:12

Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom's replyOfficial

20 Feb 2017, 15:14

Hi Lwabi,

Kindly note that your service is active on our system. Please reboot and test it again.

Regards

Tsebo

Best regards,

Telkom's reply20 Feb 2017, 15:14

Official

Hi Lwabi,

Kindly note that your service is active on our system. Please reboot and test it again.

Regards

Tsebo

Best regards,

Anathi L's updateReviewer Update

20 Feb 2017, 16:34

Hi,

Thank you.

Yes, after you finally unsuspended the service, I rebooted and it's now working.

Thanks.

Anathi L's update20 Feb 2017, 16:34

Reviewer Update

Hi,

Thank you.

Yes, after you finally unsuspended the service, I rebooted and it's now working.

Thanks.