PLEASE TRAIN YOUR SALES PERSONS TO GIVE CORRECT INFORMATION

I contact Telkom early this morning to upgrade my business line to a 10meg line. The lady was very friendly and everything was done in 10 min. According to her it was with immediate effect active. At about 14:00 I contact Telkom again and this person told me it would be active before close of business. At 16:20 I contact them again and this person told me it take up to 7 working days depending on how many order there is. Why did the first sales person not told me this from the first time I contact. So can someone from Telkom please advise out of this 3 scenarios what the actual truth is.