Please Telkom answer my Report

Your reference No SM214340. Through 'Hello Peter' I sent you a report, complaint, on the 17 March 2016 and you responded with an answer 'sorry for any inconvenience...' Well this inconvenience has now been going on for 3 weeks and my problem has still not been solved. 1) signed a contract for a samsung cell phone three weeks ago and I have still not received the cell phone. I have gone to your Telkom store in Hemmingways and asked about this but the continued answer is, 'out of stock', Really, who would signed a contract for a cell phone if there was no stock!!!!!! My Telkom bill for my land line has not been solved yet, please read my previous report as to what this problem is.