WH
Werner H
1 reviews | Active since Jun 2016
30 Jan 2017, 17:36
Please Telkom
<p>Internet speeds in Vrede are very slow. We are currently only able to get 4MB adsl and all the ports at the exchange are full. I run a computer business and have signed up most of the adsl users via telkom on the exchange, but the speeds are so terrible lately. Last year they were going to upgrade our exchange for faster speeds and more ports, but I am still waiting. Our current 4MB lines averages at 1.56 Download and 0.18 upload. Telkom can view the history of the amount of calls logged for slow internet in our area.</p> <p>Will telkom please provide me with a date for when the upgrade will take place so that I may inform their clients as well.</p> <p>Please Telkom, I have moved a lot of clients to your adsl service from a wireless internet service provider in the area, surely there is motivation for you to upgrade our exchange.</p>
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Replies (2)
Telkom's replyOfficial
31 Jan 2017, 16:45HI wernerhey
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending fault reference to the assigned field technician and his superiors. We await feedback regarding a possible ETA. We unfortunately do not have any info pertaining to upgrades for this financial year. We await feedback and we will provide further available updates as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply31 Jan 2017, 16:45
Official
HI wernerhey
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending fault reference to the assigned field technician and his superiors. We await feedback regarding a possible ETA. We unfortunately do not have any info pertaining to upgrades for this financial year. We await feedback and we will provide further available updates as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
WH
Werner H's updateReviewer Update
03 Feb 2017, 11:39Hi Telkom, thanks for the feedback.
This is the test results today from Telkom Speedtest:
Latency: 65ms
Jitter: 483ms
Download Speed: 0.85
Download speed: 0.43
I am currently paying for a 4MB ADSL service, but the above speed does not even get to 1MB.
I only have one PC connected to the router via LAN Cable.
I have switch off the wifi and have no other devices connected.
I have restarted the router twice already and did a reset and configered it and still no improvement.
I have logged numerous calls in the last two weeks, but they just get closed with an sms saying that the fault was restored.
Please help me.
WH
Werner H's update03 Feb 2017, 11:39
Reviewer Update
Hi Telkom, thanks for the feedback.
This is the test results today from Telkom Speedtest:
Latency: 65ms
Jitter: 483ms
Download Speed: 0.85
Download speed: 0.43
I am currently paying for a 4MB ADSL service, but the above speed does not even get to 1MB.
I only have one PC connected to the router via LAN Cable.
I have switch off the wifi and have no other devices connected.
I have restarted the router twice already and did a reset and configered it and still no improvement.
I have logged numerous calls in the last two weeks, but they just get closed with an sms saying that the fault was restored.
Please help me.