JB
Jan B

1 reviews | Active since Mar 2017

14 Aug 2017, 08:39

Please talk to me !

<p>For the last couple of months I have, repeatedly, reported to Telkom the fact that unauthorised charges are debited to my Telkom account - first reference number received in this regard was AI ********** .</p> <p>Despite this charges are still made to this account three months later - received my latest statement over the weekend and found, once again, that 2 X R50.00 airtime transfers were done to a phone which certainly is NOT mine.</p> <p>Saddest though is the fact that in three months, after repeadted complaints, NOBODY from Telkom has even contacted me - seems I am talking to a brick wall.</p>

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Replies (1)
Telkom
Telkom's reply15 Aug 2017, 13:05
Official

Good day.

Apologies for the delay and inconvenience caused. We'll urgently look into this matter and advise.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,