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1 reviews | Active since Jun 2016

09 Jun 2016, 20:02

Please Stop ******ing From The Poor Just To Improve Your Revenue

<p>Sipho Maseko CEO of Telkom said their data revenue have grown by about 60%, impressive! But I suspect much of it is out of ******ion. This is how. 1 April I complained about Telkom deducting more than what I have asked for and being treated as if I dont understand what I was buying. 4th April, William from Telkom Social Media Team appologized and promised assistance from sales department. Nothing happened. 22 April I spoke to Penelope Banda (call centre). She sent me a contract cancellation form and told me to fill in; scan it together with a copy of ID and mail it back. 23 April I did exactly as instructed only to be told that I have to send it to Cancellations. 24th April I forwarded my details. Last day of April Telkom ******ed my hard earned R299.00 from my bank account. Mid april I reversed the transaction.</p> <p>13th May Penelope rep**** apologising for late reply and gave me ***. Last day of May it was at it again, deducting R299 from my account and wrote me a letter that I owe R299. Few days later I reversed the transaction again</p> <p> </p> <p>I am asking telkom to smoothly cancel my contract not to lead me into depression.</p> <p> </p>

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Replies (1)
Telkom
Telkom's reply10 Jun 2016, 04:27
Official

Hi. mureyi

Sorry for the inconvenience caused. Our team will urgently look into this matter and be in touch.

Thank you

Regards,
Moenieb.
Telkom Social Media Team.