1 reviews | Active since Aug 2015
- 19 May: Phone Telkom to cancel my services (voice&ADSL). Was told that I need to give 30 days notice which means 18 June is the cancellation date. Agent says he cannot submit the cancellation request due to Web Africa. I go to Telkom store and the agent submits cancellation request. Web Africa confirmed ADSL line would be sorted.<br> <br> - 5-7 June: Phone Telkom to follow up. Agent says the request failed, I need to log a new one. After a short discussion it was agreed that my cancellation will still be effective on 18 June (because my notice was given on 19 May) <br> <br> - 11 June: Received new invoice to pay for service until 6 July (I should only pay until 18 June). Phone in and speak to a supervisor which said she'll pone me back before 12:00 that morning. Never did. The full amount was taken from my account (Debit Order)<br> <br> - 11 July: Received New invoice to pay for services until 8 August. Phone Telkom. My service is still active?? They cancel the service log a dispute (***4, never got feedback) and stop my debit order<br> <br> -31 July: Funds removed from my account by Telkom. Debit order never stopped?? Phone Telkom. Dispute (***3)<br> <br> Please reimburse my account and stop taking my money.
Best regards,
Best regards,
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