PLEASE SPLIT MY ACCOUNTS!

I recently took out an Adsl line with Telkom and specifically asked for my invoice to be separate from my current invoices as I had 2 residential lines previously. When I received my first invoice for the new like it was combined with one of my other lines. This results in unnecessary admin issues for myself so I called Telkom and was transferred multiple times between both billing and sales to try and get the invoice split for the next bill cycle. I am aware that this could not be done for the invoice I just received so I settled that bill hoping that Telkom can spout the account for me for the new bill cycle. The lady at new sales attempted to split the account but after a while advised that this cannot be done as I’ve been migrated to some new system and the system is not allowing her to split the bill so I needed to speak to billing. I then had to redial to speak to billing only to be told that billing doesn’t create accounts and need to speak to new sales. Again I had to dial new sales and was told again that they can’t do it. Having to dial 10210 or 10213 multiple times I ended up spending 90 minutes on the phone and no one assisted me. As usual Telkom has useless staff NOT trained or fully equipped to assist the customer. Their attitudes STINK AND THEY BRHAVE AS IF THEY ARE DOING YOU A FAVOUR ASSISTING YOU. Not once did I ever call Telkom and get joy from their agents regarding my query. Your call center staff are useless! I am not asking for much. I simply want my accounts split into separate bills which should have been done in the first place when I requested that on application. Is this so difficult to do? WHAT HAPPENED TO SERVICE DELIVERY?

Can some competent soul please assist me to split the account before the next bill cycle PLEASE! Some of us are professionals with high paced jobs. We CANNOT afford 90 minutes of our day to sit on a telephone only to get NO ASSISTANCE. This is BULLDUST ON ALL LEVELS. WAKE UP TELKOM. We ARE SICK AND TIRED OR POOR SERVICE DELIVERY WHILE YOU MAKE YOUR BILLIONS.

I’m not asking for much. I have three accounts with Telkom and I want all three billed separately. It’s NOT ROCKET SCIENCE!