please restore/activate

Ref AI ********** . For my number ********** I am out of words, Telkom service sucks big time. I still can not use my phone, why can't you restore my services, I'm paying for a device that I can't even use, for a month now. Is blacklisting and undoing it rocket science? And why inform me that it has been whitelisted when infact its not. Phone has been to iphone for software update, to a telkom shop for swim swap but still when it comes to the call center no one can assist and actually restore the services, telkom shop told me they can't do it from their side - been call the call center and I'm actually now getting tired of this, hopefully the contract is coming to an end soon, maybe I should just cancel and cut my losses with telkom