please restore/activate

Item: Telkom
Rating: 1
Author: Xoli N

Can someone please restore/activate my services, I received an sms last Thursday informing me that the unblacklist transaction was successful ********** 9, call center has been logging call but I still can't use my phone, on Friday an agent told me to give it till Saturday cos it could be that the software was still updating. Your assistance will be highly appreciated.

Helpful (0)

Replies (2)

Telkom's replyOfficial

01 May 2018, 20:18

Good day Xoli,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Support team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

Telkom's reply01 May 2018, 20:18

Official

Good day Xoli,

Best regards,

Xoli N's updateReviewer Update

09 May 2018, 12:21

my phone is still not working, why is it that telkom can blacklist a handset but to get it to work I must then take my iphone to an istore for a software update and not have a technician at telkom do the update remotely?

Xoli N's update09 May 2018, 12:21

Reviewer Update