Please reinstate Services!!! #mobile Telkom Case Number: ***9

<p>Morning.</p> <p>I changed my bank details with Telkom mid April, and was not informed that the debit order would not be possible on the new account. My debit order obviously bounced. During the same period, my cellphone got ******, and I had to have my sim card blocked. I paid my account, only to be told that I had to pay an additional R200 for the failed debit order, and until I have made the payment my services would not be reinstated. I was not happy about this. For fear that the correct account would not be debited, I paid my full outstanding bill for the end of May, as well as the R200. This was done on the 23rd of May already. After numerous phone calls to 081 180, and numerous visits to the Telkom Direct store, my services has still not been reinstated, and nobody has phoned me back to assist. Every time I am being told it will be escalated. Please could this be sorted out as soon as possible, so that I can have a sim swap done. I am paying for a lot of money for services which I would like to enjoy, but are not available to me. Everybody warned me against choosing Telkom as my preferred service provider, and I am starting to understand why. PLEASE proof me wrong.