Please refund my money and close my account, as I have requested

<p>Cancelled a recurring bundle that I had months ago. I am still being billed for it. I cannot wait 21 days for your "investigation" please refund me. I also have requested a cancellation of my contract, please fast track this.</p> <p>The pathetic service (and *****iiing of customer's money) that we receive from companies such as Telkom are contributing factors to why people leave South Africa! </p>