Please put my number back into the pool

<p>I called you guys today to put my number back into the pool for another service provider to take over but when i called in today the agent advised me that i needed to cancel then after been treated very poorly i asked to speak to a team leader who was very helpfull but then told me that i only need to send telkom an email then fill in a form.</p> <p>My issue is that why can i just click on cancel on your website instead of going though all this hassle of dealing with your rude and inexperienced staff, please put my number back into the pool i cannot wait 7 - 21 days </p>