Please pay me back my money

About three years ago I purchased and used a 8ta sim card mostly for data, but also the occasional voice call ***).<br> <br> Then earlier this year I had to work away from home, and I couldn't use my mobile phone for a while. Upon my return I inserted my sim card in my phone and it didn't register on the network. Puzzled, I went back to the Telkom shop where I purchased and RICA'd the original sim card. The lady was helpful, but she insisted that I must do a sim swop and get a new number ***).<br> <br> While it is inconvenient to lose a number, my issue is that I have now lost my balance on the old number. The consultant advised me that I lost my balance and that she can do nothing for me.<br> <br> I would like to know what happened to my balance.