LS
Louis S

1 reviews | Active since Aug 2016

29 Aug 2016, 15:48

Please pay for something you won't receive...

<p>My internet was suspended on Monday, 22 August due to "non-payment". I called in to the call centre to try and resolve the issue. They logged my complaint and said I would be called back soon. Several calls later, and 7 DAYS. the issue has not been resolved yet. Telkoms arguement being the payment for august has not been paid yet, although august has not even ended at the point of suspension. Telephonic help was 2 out of 4 times a hasstle and a frustration. And now telkom wants to debit my for the amount of a full months service, Where they did not deliver. Maybe breach of contract ?</p> <p> </p>

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Replies (3)
LS
Louis S's update29 Aug 2016, 15:52
Reviewer Update

I can also provide any requesting party with proof of payment for all months leading up to august.

LS
Louis S's update30 Aug 2016, 13:26
Reviewer Update

Hi Keagan,

I sent an email containing the requested information.

with a pdf containing all the payments i have made to telkom to date.

LS
Louis S's update01 Sept 2016, 09:22
Reviewer Update

No further response from company in question yet.