Please just tell me what is going on with my order

On Wednesday 03/01/2018 I ordered a landline. The salesperson, Shaun Pillay, was very helpful and I wish everyone at Telkom could be as friendly and efficient. My line was ordered and within an hour I received an Openserve SMS informing me the appointment would take place on Saturday 06/01/2018, which I accepted. I canceled birthday weekend plans and made sure I would be home all day and patiently waited. The Openserve/Telkom(it's the same thing) technician didn't show up and didn't inform me that the would not be able to keep to the appointment. To this day no response.

On Tuesday I logged into the appointment page which still showed Saturday's appointment as active and decided to move it as Telkom had already not kept to it. It was moved to Thursday 11/01/2018 and the website stated it might take a few minutes to reflect the change. Two days later and it still shows no appointment, so somehow the appointment has been canceled on your end. The Order Status page says the poor technician has been "checking stock in our warehouse" since Saturday, poor bloke. I've had someone stay at my place during business hours just in case but Telkom has wasted their time as well.

In between this hassle I've been trying to find any of your communication channels which is useful in any way, and thus far I have found none before my airtime ran out. I don't know what Telkom chat does but help they don't. 10210 operators say I must phone 10213 and 10213 (ext 1-1-2) goes unanswered for hours at end. Lebo on the Facebook team was relatively helpful and "escalated" this issue and gave me a fault reference 19366 which appears to be someone else's issue that was resolved in 2011.

Please provide me with a number of a technician or tell me how to get someone to pick up the phone at 10213 (ext 1-1-2). I'm not sure if an "escalated" issue can be "escalated" again but please do that.

Order number: 186 239 116A Fault *** (pretty sure this is not right) Service ID: **********

Kind regards, Roelof