1 reviews | Active since Nov 2010
Please investigate ADSL line?!
<p>With numerous references [ ********** 9] [ ********** 7] [ ********** 4] [ ********** ] and [ ********** 94B] (and there are many more) and months and months of following up - I keep getting the same response from Telkom: that you are unable to install an ADSL line to my property as there are no connections available. There is a technician outside my house right now who has confirmed there is only 16 of the 25 spaces used and there are in fact lines available. The box sits literally outside my window and is 3m from my house... you have run a line along my wall to my neighbour over 2-3 years ago but cannot sort out mine?! My new neighbour across from me also wants a line installed and also logged requests and followed up with the same response from Telkom. We have both been with Neotel now paying over R1k per month... you have lost months of business instead of just sending out someone to check (probably the same guy who is on my wall now) despite our requests. Please can you sort this out?!</p>
Received a reply from Telkom - rep**** with feedback, followed up twice, supp**** further informaton and still no response. I even offered to pay for the technician to come out and no response. This has been going on for over a year... absolutely pathetic service. You wouldve sold and received my monthly payments but choose not to send out a technician. Rediculous.
Received a reply from Telkom - rep**** with feedback, followed up twice, supp**** further informaton and still no response. I even offered to pay for the technician to come out and no response. This has been going on for over a year... absolutely pathetic service. You wouldve sold and received my monthly payments but choose not to send out a technician. Rediculous.
So after following up again over and over and finally a Telkom person calling me to confirm that I was right and they had the wrong box - I received a message to say a Telkom technician was coming to install - finally, since August 2015! Telkom technician arrives today and they now have the wrong order - for a phone line instead of an ADSL line! Rediculous horrible pathetic service!
So after following up again over and over and finally a Telkom person calling me to confirm that I was right and they had the wrong box - I received a message to say a Telkom technician was coming to install - finally, since August 2015! Telkom technician arrives today and they now have the wrong order - for a phone line instead of an ADSL line! Rediculous horrible pathetic service!