Please! I would pay anything to never have to deal with Telkom again.

Item: Telkom
Rating: 1
Author: Bertus S

Note. Please see attached images of emails containing the below information, dates and requests. On 15 Dec 2016 at 11:05 AM I send Telkom my service cancellation request. The first week of Jan 2017 I receive a call from Telkom looking to confirm that I would like to cancel all my Telkom service (happiest day of my life!). With the biggest smile on my face I told the lady, yes, yes, yeah, yeah, yes I confirm, I want to cancel every single Telkom service. She informs me that everything is cancelled and that it has been done. In my deliriously happy state, I make the biggest mistake of my life and forget to ask for the lady's name and the reference number for the call. It's not like you can trust anything Telkom says, you always have to police their every action! 12 Jan 2017 I receive an invoice for Jan 2017. There is NOTHING plugged into my telephone line plug since the first day that my Fibre with Vumatel was activated. Still, I was invoiced, as usual, the same amount as if nothing has even changed over the last three months. I immediately inform the utterly useless e-BSC Online Bill ********** and ********** ********** team knowing full well that they don't give a **** and that they won't be responding the matter. In fact, the email will just serve as evidence that I did follow up and made an attempt to report the error. Low and behold I receive a response asking me for my cancellation request from the ********** ********** team on 20 Jan 2017. That was the last time I heard from them to this day. No idea what's happening or what the point of their request was. Today I receive an invoice for Feb 2017. What do you say? Telkom simply has the most pathetic, useless, shameless, disgusting service delivery that I've ever come across. I would rather shoot myself in the foot repeatedly forever versus having such little respect for my service and the clients I serve – gross! I seriously don’t know how you live with yourselves delivering such awful experiences. Telkom, get your **** in order and sort this out - I will NOT be paying for an unused and cancelled service.

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