Please I am so frustrated my line is off again. Please help me its been days

Dear Telkom,

Trust you are well? For 2 years we have been struggling with our line at home. Most of the time we have less than 1 meg this means our business is struggling as well as we can not use a service we pay for. We can not stream movies, not even use email as this is always offline or off. Can you please be so kind and sort this still today please. I need my line very urgent.