Please help with my 3G email

I converted from ADSL to 3G and have had nothing but problems trying to get my email up and running. I have been to Alberton branch twice and was told it would work and it doesn't. I try phoning Alberton branch and they don't answer. Shocking service. Now they say phone Helpdesk and I hold and get cut off,then phone again and they say they can't help me I must go back to the branch.... Yet the branch made me phone Helpdesk. I also sat in the branch for 2 hours on the line with technical support and still doesn't work. What now? I'm tired of being sent from pillar to post - is pass the buck your new slogan? ***<br>