PLEASE HELP WITH DATA DISSAPEARING

<p>I need Telkom to URGENTLY investigate my data usage on number ********** 493, which is my LTE modem. Things were very good until end of July, beginning of August. Then the following happened;</p> <p>10G OF DAY DATA WENT MISSING IN A WEEK<br />SENDING A FEW EMAILS ON 11 AUGUST USED 677MB ON NIGHT DATA IN 2 HOURS<br />ON 12 AUGUST 8MB WENT MISSING BETWEEN LOGGING IN AND LOGGING OFF, WITH NOTHING BEING DONE<br />THE CONNECTION TO THE INTERNET BECAME VERY SLOW AND CUTS OFF A LOT.<br />THE MODEM KEEPS ASKING ME TO UPGRADE WITH PASSWORD AND USERNAME. WHAT PASSWORD AND USERNAME????</p> <p>I can find nothing on my side to justify this sudden increase in data usage, as a rerview of the data usage history will show that I simply do not use 10G in a week and hundreds of MB to send a few emails. It is almost as if there is a hack somwhere or the KB are being counted as MB. PLEASE HELP URGENTLY.</p> <p>Thank you<br />Kind regards<br />Stephen Marsh<br /> ********** </p>