PLEASE HELP - TELKOM NIGHTMARE

I need help please.

I have been handed over by Telkom to Debt collecters, for the second time (after I was told the matter would be resolved.

We have called numerous times and sent MULTIPLE emails regarding our Telkom account. It keeps getting left or handed over then left! We called Telkom multiple times about our cancellation that we wanted to do (for end of November) in October 2020 already, but we were told to call 2 weeks before I move for the line to be transferred. When we called, as instructed, we were then told 'no' they can't transfer the line (as they previously stated they could)! We have followed the Advice of Telkom!! And still I am being charged and it is not removed, when the fault DOES NOT lie with me. I did everything Telkom requested at the time.

The first time we contacted Telkom was Monday 5 October 2020. I explained that we are moving from The Oval, The Hills, Game Reserve Estate to Deo Agathos, 290 Marija Street, Annlin.

We were informed that we do not have to cancel so long ahead of time and that we can just transfer our internet to our new address 2 weeks ahead of time. I repeatedly asked the agent (Nomsa) if she is sure that this is the case and was assured that this is correct.

On Monday 2 November we phoned again to confirm that the line needs to be moved. I was told to contact them at the Gated Communities on *** to arrange my transfer of the line 7 to 10 days before we move.

On Monday 16 November I called gated communities to be informed that they cannot do the transfer this way. They cannot transfer the line at all it will be a total cancellation of the contract.

Sajeeda Hoosen from gated communities was assisting us regarding this and was very helpful. All of the communication as well as the cancellation documentation for the contract can be provided, as well as the acknowledgement that the line would be cancelled for 30 November 2020 ("Please note that you cancellation order was placed , reference number ***A. Ceased date is for the 30/11/2020.").

The cancellation was requested and "apparently" put through for 30/11/2020. In December two debit orders still went off: 14/12/2020: R608.75 and 31/12/2020: R801.70

We kept getting statement in January and February 2021, when following up we were instructed that the matter will be resolved. However it never was. Telkom still claims that I owe them money and keeps handing me over. I have sent MULTIPLE emails and made countless calls to no avail. My credit score is being affected.

Please help, I am getting called twice a day by DebtIn, I tell the story and send the proof EVERY TIME (probably sent to 5 different email addresses multiple times) There is absolutely no resolution and I don't know what else to do.