1 reviews | Active since Aug 2013
Please help, Telkom is closing our business
<p>Please help. Telkom lost our request to move our existing ADSL line to our new office about 40m from the previous office. We logged the request again but apparently it will take weeks or months to move the line. It is difficult economic times and the business is struggling because of Telkom not caring to send a technician out. Our clients cannot phone us and we dont have internet - and our business is about internet! The call centre promised to have sent someone out, but it never happened. Now there is a new story about not able to allocate a new line - but we dont want a new line, we want our line in our business park moved from one office to the other in the same business park. Right now we are in the dark and it seems like we can just as well retrench the staff and close the business as things are with the compliments of Telkom.</p>
Hello Noleen
Thank you for the reference number. This is the second one I collect from Telkom. Let me see how many I can collect :-) Action without a reference number helps your clients. Reference numbers without actions helps your boss. I can see who counts and who does not...
I was not contacted by anyone except the lady from the call centre who said there are no lines. Telkom technicians (actually contractors) came out, and I observed their work. Superb!!! Well it also turned out that the information that the call centre logged about the address, phone number, new address and instruction to move were all incorrect.
I think Telkom may still have good people and systems, but everywhere I read that customer care is a problem and call centres are a problem. This is what I have experienced, not because they are the first point of contact. They are bad, because they just dont care. They really, really, really dont care to the point that I am glad they work at Telkom and dont teach my kids. You can hear it in their voice. You can see it in their actions. I vote for the head of customer care to get fired for not appointing, training, and leading people to excellence for which she gets paid an exorbitant salary.
Summary: The work is done, although very late. Customer very unhappy not because work is late, but because Telkom treat their clients like ****.
Hello Noleen
Thank you for the reference number. This is the second one I collect from Telkom. Let me see how many I can collect :-) Action without a reference number helps your clients. Reference numbers without actions helps your boss. I can see who counts and who does not...
I was not contacted by anyone except the lady from the call centre who said there are no lines. Telkom technicians (actually contractors) came out, and I observed their work. Superb!!! Well it also turned out that the information that the call centre logged about the address, phone number, new address and instruction to move were all incorrect.
I think Telkom may still have good people and systems, but everywhere I read that customer care is a problem and call centres are a problem. This is what I have experienced, not because they are the first point of contact. They are bad, because they just dont care. They really, really, really dont care to the point that I am glad they work at Telkom and dont teach my kids. You can hear it in their voice. You can see it in their actions. I vote for the head of customer care to get fired for not appointing, training, and leading people to excellence for which she gets paid an exorbitant salary.
Summary: The work is done, although very late. Customer very unhappy not because work is late, but because Telkom treat their clients like ****.