PLEASE HELP TELKOM

Due to my being away from home for work purposes, I had my telephone line disconnected. Now that I am back home, I need to have my line connected. I went to the Pavilion Telkom store on 03 October 2018. Up until I queried on 17 November 2018, I received no feedback. I had a reference number and called on 17 November only to be told that my order was cancelled due to a technical problem that the Telkom employee made on 03 October 2018. I was informed that a new order will be created. I called on 24 November 2018, and was given the following response: On the system it states that the order is under investigation for local leads.

Come December 03, it will be two months that I have been waiting for my landline to be connected, which is a crucial necessity.

What is happening with Telkom? Do we have *********** people on the workforce, or do they just not care?

Is there someone who can assist.

I have also been on the website...NO RESPONSE!!!!!

HOW ON EARTH DO I GET ASSISTANCE?