Please help resolve my case

On the 13th of August I was called by Themba Sambu informing me that he has received my proof of payment and my line is activated and my phone will be able to access network again.I then informed him that I've lost my contract sim I was then told to visit a Telkom store so that they will help me with a sim swop.the following day I did as i was told only to find out that my sim swop could be done because my number is still ceased. A case was then opened on the 14th regarding the activation of my number and my phone and an email was sent to Themba Sambu who I'm told reports to Lambert Makuva.Its sad that after months my case is still not resolved <br> <br> ***2<br> ***8 <br> The above are the reference numbers for the last two cases I've opened the number in question is *** this is my last resort I hope this will help me get clearity I've waited for far too long for this issue to be resolved <br> <br>