Please help - One month now no internet no help!

Hi Telkom - I really don't want to cause a fuss on a public forum, but I am not sure who to turn to? I have been struggling with my Telkom line (Number supp****) since 1 April, and had almost no Internet access since then. Since last weekend my ADSL line and whole telephone line went dead. I have spent almost 10 hours this month holding on to your call centre line, trying to arrange that someone actually visit my house to fix it. I have made arrangements that people stay at my house while I am at work to welcome the Telkom technicians, but I have had not even had a call back. Apparently the technicians did call me - But on my landline, which was obviously not working. Please can someone call me on my cellphone (number supp****) . I have very important business over this long weekend and I am so desperate to have my internet back I have always been supportive of Telkom, and this is really a disappointing nightmare to me. I need a technician guys! I have even escalated this to managers at Telkom, but nothing is happening